Refund Policy

Overview

We want you to be confident in every order. This policy explains when you can get a refund and how it works.

Returns

Due to the research-use nature of our compounds, we are unable to accept returns of opened or reconstituted products.

Damaged or Wrong Items

Contact us within 48 hours of delivery and include the following so we can help quickly:

• —Your order number
• —A clear photo of the item(s) received
• —A clear photo of the packaging and shipping label

Your case will be reviewed and may result in a partial or full store credit. We do not provide refunds, except in rare cases where a replacement is not possible.

Lost or Stolen Packages

Once the courier marks a package as delivered, we are no longer responsible for items that are lost, stolen, or sent to an incorrect address provided at checkout. Please contact the courier directly to raise a trace or a claim.

Non-Delivery

If your order does not arrive, let us know. Once the carrier confirms it was lost, we will refund or resend it.

How Refunds Work

Approved refunds go back to your original payment method within 10 business days. Shipping is non-refundable unless the mistake was ours.

Cancellations

You can cancel for a full refund before dispatch. Once shipped, the order follows the returns process above.

Need Help?

Reach out through the contact terminal on our website with your order reference and we will assist you promptly.